Resume

Work Experience

Diagnostic Support Technician | AirPro Diagnostics - Sep 2022 – Present

Key Accomplishments

Established SLA on tickets to help clients efficiently repair vehicles using specialized knowledge of OEM repair techniques and tools.

Conducted User Acceptance Testing (UAT) on upcoming software releases, ensuring alignment with software requirements, and meticulously documented identified defects.

System administration experience including diagnosis of hardware/software failures in remote and embedded systems including driver, and software issues, as well as internet connectivity systems.

Created and distributed small software scripts that increased productivity in report creation by 10% leading to increased revenue.

Software Technical Support Technician | Tesla - Mar 2021 – Sep 2022

Key Accomplishments

Diagnosed complex problems using software diagnostic logs, to help expedite vehicle repairs.

Enhanced technician experience by working with engineers to create custom applications that expedited the diagnostic process by 90%.

Empowered by working in a team-based environment that thrived by achieving common goals.

Enhanced knowledge of electrical vehicle design, and repair.

Master Technician/Team Leader | Hennessy Lexus - Jun 2013 - Feb 2021

Key Accomplishments

Built a solid reputation as a highly skilled and results-driven leader; entrusted with increased responsibility, often supervising and educating other technicians.

Worked closely with engineering to perform root-cause analysis on failures found during PDI inspections to ensure product integrity.

Promoted an environment of teamwork and learning via leadership by example and cross-collaboration on daily workloads.

Education

M.S. Software Engineering

Kennesaw State University
Exp Graduation May 2026

B.S. Software Engineering

Kennesaw State University
Cum Laude
Jan 2014 – Dec 2020

Skills

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